Dear customer

As Managing Director of Petrochemical Commercial Co.(PCC) , I would like to thank you for choosing us to do business with. In order to better meet your requirements and determine your preferences you are kindly requested to complete the following questionnaire.

Your kind attention and nice co-operation in this respect would be highly appreciated.

 

Name
Company
E - mail      
How do you usually get connect with PCC?
PCC website Phone Conference/Fairs E-mail Person visit Fax Region office

How important is the availability of following information?please state. 1:Unimportant --> 10:Important
1.Stating available products
1 2 3 4 5 6 7 8 9 10
2.Product technical specification
1 2 3 4 5 6 7 8 9 10
3.Products MSDS
1 2 3 4 5 6 7 8 9 10
4.Introduction of new Products
1 2 3 4 5 6 7 8 9 10

In general how do you evaluate the given information? 1:Weak -->10:Excellent
1.Quantity of information
1 2 3 4 5 6 7 8 9 10
2.Quality of information
1 2 3 4 5 6 7 8 9 10

Your main activities are :      
GAS & FEEDSTOCK CHEMICAL POLYMERS FERTILIZER
Your business is more concentrated on:

How do you evaluate the following in sales process? 1:Unsuitable --> 10:Suitable
1.Ease of contact with PCC's people
1 2 3 4 5 6 7 8 9 10
2.Product price
1 2 3 4 5 6 7 8 9 10
3.Sales staff behavior
1 2 3 4 5 6 7 8 9 10
4.Flexibility in Payment terms
1 2 3 4 5 6 7 8 9 10
5.On time shipment
1 2 3 4 5 6 7 8 9 10
6.Delivery time
1 2 3 4 5 6 7 8 9 10
7.Cargo status information
1 2 3 4 5 6 7 8 9 10
8.Document exchange process
1 2 3 4 5 6 7 8 9 10
9.Customer complain handling
1 2 3 4 5 6 7 8 9 10
10.Technical advice
1 2 3 4 5 6 7 8 9 10

How do you evaluate the following in our products? 1:Unsuitable --> 10:Suitable
1.Quality of products
1 2 3 4 5 6 7 8 9 10
2.Quality of packaging (if applicable)
1 2 3 4 5 6 7 8 9 10
3.Variety of packaging
1 2 3 4 5 6 7 8 9 10

In general are you satisfied (happy) with PCC treatment? 1:Dissatisfied --> 10:Satisfied
1 2 3 4 5 6 7 8 9 10
Do you prefer to use PCC's products and services in future again? 1:Unlikley -->10:Likely
1 2 3 4 5 6 7 8 9 10
Would you like to recommend PCC's products and services to your friends or colleague? 1:Unlikley -->10:Likely
1 2 3 4 5 6 7 8 9 10
In Case of dissatisfaction, Would you like to raise the case, if not why?